Email Spam and Virus Filtering Using Barracuda Networks Technology

Due to the growing threat of annoying SPAM and damaging VIRUS borne e-mails, Barracuda Networks protection is included with every SLA.  With the Barracuda Spam Filter, SPAM and VIRUSES are scrubbed from your e-mail BEFORE they hit your servers and network.  This adds another crucial layer of protection to ensure your network is spam and virus free!  

FAQ's:

Q. I'm on the service, and there is still some spam coming through.  What can I do?

A. Once your Barracuda Spam and Virus filtering service has been activated, you will receive a link to their quarantine home page.  Here, you can reset your password, add and delete allowed and blocked domains and e-mail addresses, and tighten or loosen the level at which spam is removed.  To tighten or loosen the spam filtering do the following:  1) Go to preferences 2) Spam Settings 3) Change "user system defaults" to "NO".  Using the slide bars at the bottom of the page,  increase or decrease the tag, quarantine and block settings.  Higher=less security and more spam will be allowed, Lower=more security and less spam will be allowed.

Q. Nothing is showing up in my quarantine inbox.  How can I view all the SPAM being filtered from my e-mail?

A. By default, blocking is set to 5.5.  This means that if your SPAM e-mail falls above a 5.5 rating it will be bounced back to the sender without your knowledge.   At your quarantine home page: 1) Go to preferences 2) Spam Settings 3) Change "user system defaults" to "NO".  4) Change "Block score" to "10".    This will bring all of your SPAM into your quarantine inbox.

Q. How do I add/delete/modify addresses on my account?

A. Once your account has been activated, please send all change requests to support@ics-america.com

Q. The link that was automatically sent to me by the barracuda no longer works.  What do I do?

A. After a few days the link will expire.  Click the following link to logon to the barracuda using the user name (your e-mail address) and password provided to you.  http://barracuda.ics-america.com:8000/cgi-bin/index.cgi

Q. I forgot my quarantine inbox password.  What do I do?

A. Click the following link: http://barracuda.ics-america.com.com:8000/cgi-bin/index.cgi 

Type in your user name (your e-mail address) and click "Create New Password".  Your password will be e-mailed to you within a few minutes:  

Q. Why does [BULK] appear in the subject line of some of my incoming e-mails?

A. The Barracuda uses a scoring system to determine if an item is spam.  It scores all emails on a scale from 0 to 9; emails with higher scores are more likely to be spam. If the score is greater than X but less than Y, the message is considered "maybe spam", so "[BULK]" is added to the subject line and it is delivered. If the score is greater than Y, the message is considered spam and not delivered (but is still stored, and can be released by logging in to the barracuda).

These variables X and Y can be set on a per-domain basis.  By default, X=3.5 and Y=5.5.   If you want the "[BULK]" tags to be removed, X can be set to 5.5 as well; this way all currently "maybe spam" messages will in the future be considered legitimate.  The tradeoff for having the [BULK] tag removed from legitimate messages that might be spam is that it will also allow more actual spam to go through without being marked.
 

FOR THE BARRACUDA END-USER INSTRUCTIONS CLICK HERE