What is a Managed Services Provider?
A Managed Services Provider, also known as an “MSP,” is an IT industry term used to describe an outsourced IT department. MSP’s assume the ongoing technological responsibilities for their clients. Typically, a Managed Services Provider offers services such as help desk, onsite support, data backup, network security, phone system maintenance, etc. By offloading routine technology infrastructure management to experienced professionals, clients can concentrate on running their business, with fewer technology interruptions.
Managed IT Services Pricing Model
Managed Services Providers price their services on a subscription basis. Typically, the number of client users/devices and service level determines that price. Basic services often start with a help desk, monitoring, and remote administration. Some Managed Services Providers like Innovative Computer Systems also offer unlimited support known as an “all-covered” model. This support level is typically comparable to what you’d expect from an in-house IT department.
Why Hire a Managed Services Provider?
Managed Services Providers can leverage their technology resources among their client base. As a result, a medical practice or business benefits by reducing their IT overhead while receiving the technology support they need. For example, if Medical Practice A with 150 employees had an internal IT department, they would need IT and HIT departments to manage their technology and EHR systems. Generally speaking, this would cost them hundreds of thousands each year. However, outsourcing their IT and HIT department would typically be one-third to one-half the cost.
About Innovative Computer Systems (ICS)
Founded in 1994 by Stephen Gerbino, ICS is a Managed Services Provider specializing in Healthcare Information Technology (HIT) and Corporate Business Systems. We work diligently to understand the technology requirements of our clients while providing exceptional service.
Healthcare Information Technology
Our Healthcare Information Technology Services are specifically designed to meet medical practice technology needs at a fixed monthly cost. Client success stories prove these benefits time and again through customer success stories. That’s because we always stay current with healthcare trends and current events. Also, our Executive Team has over a century of combined healthcare and experience. With this experience, we staff ICS with experts in all aspects of today’s cutting-edge healthcare technology. We also follow and understand government healthcare industry compliance and CMS reporting requirements.
What Sets Us Apart
ICS offers an unlimited EHR Administration option as part of our HIT services package. We have a twenty-year track record working with EHR and thousands of hours of administration and development experience.
Corporate Business Technology Services
Our Small Business Technology services were designed specifically for small business owners. That’s because as a small business owner himself, our CEO understands small business economics. In fact, ICS was funded with a small loan from his father and grew it into a thriving business.
What Sets us Apart
We always treat every client as an extension of our own business. In fact, we don’t just work your technology; we find ways to make technology work for you. That’s because we know efficiency translates into profits. Therefore, every service level agreement includes unlimited break/fix, help desk, onsite support, monitoring, server repairs, and network security. So, our support is always proactive, not reactive. Furthermore, we always go the extra mile to diagnose and fix issues before they impact your business. With this in mind, our Platinum service agreements include unlimited 24x7x365 support, and there’s never a hidden fee.
Our client portfolio includes leaders in Healthcare and Small Business. To win their business, we designed, installed, and maintain the smartest and most efficient technology infrastructure possible. We also needed to understand government compliance and the myriad of other management systems required for them to stay competitive.Contact Us