Managed Services Provider for Healthcare and Small Business

Choosing the right Managed Services Provider (MSP) for your healthcare practice or small business can be a difficult task.  There’s an abundance of information out there to sift through. That’s why we’ve compiled a list of essential services that we feel every healthcare IT department should provide which are all included in our Service Level Agreements.

Included Services
Phone Systems Healthcare NJ
  • Extended warranty support for all discoverable hardware
  • Third party application liaise
  • Email alerts
  • Support for all popular iOS, Android, and Windows smartphones
  • Helpdesk and onsite support
  • Support requests via client portal, phone or email
  • Server monitoring and repair
  • Automated cloud and local backup and monitoring
  • CIO and IT Director level advising
  • Workstation, printer and scanner monitoring and repair
  • Network device monitoring and repair
  • Telephony Systems – VoIP sales, installation and maintenance
  • Server, desktop, firewall firmware, printer and scanner maintenance
  • Server, desktop, laptop, printer and scanner loaners
  • Highly-trained technical help desk staff and technicians
  • Web-based help desk portal and reporting
  • Desktop web filtering to protect against malicious threats
  • Desktop email filtering to protect against spam and viruses
  • 24 x 7 x 365 monitoring and support for mission critical issues
Additional Services
  • Cloud server, email and web hosting
  • VoIP telephony unified communications solutions > read more
  • Hardware and software sales and systems integration
  • Custom application development
  • Data conversions
  • IT and EHR project management, implementation, training and support
  • EHR administration and template development
  • MAARS – My Automated Appointment Reminder Service > read more
  • Web design and development
  • Network design and implementation
  • TeleData and audio/visual cabling
  • Multimedia installations for conference rooms, video signage, and waiting areas
  • Audio/Visual rentals for symposiums and training events
Voice and Data Cabling Healthcare NJ

What Sets Us Apart from Competitors

Innovative Computer Systems’ custom service agreements contain extended warranty protection (“Break Fix”) for all discoverable hardware. In addition to connectivity issues to network devices, operating system upgrades and various other “Care” procedures, Innovative Computer Systems also covers replacement parts, loaners, labor, and failed servers that the “Care” competition will charge for. Our various levels of service agreements are custom tailored to our client’s technology needs.

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