 CASE
STUDY: Service Provider
The Client: This service provider was founded 13 years ago by businessman and a former NFL professional football player. Their main office is located in Hackensack, NJ with other offices in Pennsylvania and Maryland. As a minority owned company with 400 employees, this company does over $18 million dollars a year in business and continues to grow rapidly. They provide services and offer employee benefits that are unsurpassed in the industry today – financial strength, an extensive selection of cleaning services, customized support and planning, safety and training programs and a no nonsense reputation.
The Challange: Like most businesses who didn’t need a full time IT support staff member, thought their only other option was to have an hourly consultant supporting their technology. Many SMBs like them use hourly consultants to fix problems that have already occurred (known as ''break-fix'' work). However, ask yourself the following question: What’s their incentive to make your computers and network work efficiently when the result is that you'll stop calling them with problems and they'll lose billable hours? More importantly, these support organizations are not sized to always be available when you need them. Their IT operations were experiencing outages and disruptions which were starting to affect their revenue. They once had a vision for their IT systems to be resilient, scalable and managed on a full time basis. They wanted to work with a firm that could design, implement and provide ongoing support for their growing IT needs in a timely yet cost effective manner. Innovative Computer Systems’ Solution Innovative Computer Systems (ICS) standardized of all of their desktop PCs by installing and updating the latest Windows Updates, Virus Protection and Office suites. As part of our service, we provide e-mail Anti-spam/Anti-Virus protection via a state of the art Barracuda Spam & Virus Firewall which helps mitigate the risk of virus out-breaks on business networks that originate from e-mail. In addition, ICS consolidated their server infrastructure by unifying their existing two separate domain network into one fully qualified domain network that now provides file sharing and program access without the extra hassle the dual domain presented. Finally, ICS implemented a secured remote access solution (SSL-VPN) to securely provide employees the ability to work from home and access to resources from anywhere in the world.
|
|
|