Case Studies and Testimonials

Below are some case studies and testimonials from our current clients. Click a case study below, and you will see how Innovative Computer Systems was able to meet the firm’s challenges and provide a working solution.
Healthcare Practice Administrator
Service Provider Administrator

Case Study 1

Specialist Practice

The Client

This large Ophthalmology practice specializes in the diagnosis, treatment, and surgery of the retina, macula, and vitreous. They presently have three offices in New Jersey, and their committed staff provides patients with the best eye care possible. Also, their CEO and Information Security Officer’s goal is to maintain the health and well-being of the practice’s technology infrastructure.

The Challenge

The need for HIPAA Security and Compliance was a task that concerned the CEO. While this is true for almost every organization, it’s especially true for a small healthcare practice. Because this practice provides healthcare services to their patients and works closely with insurance carriers, it must operate in compliance. That’s because these security and privacy rules assure the confidentiality, integrity, and availability of their patient health information.

Client Testimonial
“Innovative Computer Systems’ outsourced support solution has proven to be extremely effective for us. We find their customer service to be excellent and our systems are faster and more stable than they ever were before. This firm is great to work with, and we’re impressed with their ability to make our lives easier. They not only support our current technological needs but are a resource and guide for future opportunities. I highly recommend them.”

– Administrator, Specialist Practice

Our Solution

Their CEO turned to Innovative Computer Systems as his Managed IT Services Provider. Furthermore, he knew that he would require our help while preparing for Meaningful Use compliance and attestation. Although it all seemed very daunting for him, he knew he could rely on our expertise. His employee technology use procedures, security review, vulnerability testing results, and revised security policy proved he made the right choice.

Case Study 2

Service Provider

The Client

This service provider was founded 13 years ago by a former NFL professional football player turned businessman. Their Hackensack, NJ office is their primary location, with other offices in Pennsylvania and Maryland. As a minority owned company with 400 employees, this rapidly growing company grosses over eighteen million a year. In fact, they provide services and offer employee benefits that are unsurpassed in the industry. Financial strength, an extensive selection of cleaning services, customized support and planning, safety and training programs and a no-nonsense reputation.

The Challenge

Like most businesses who didn’t need a full-time IT support staff member, they believed their only option was to hire an hourly technology consultant. Unfortunately, these consultants fix problems that have already occurred. This is commonly referred to as a ”break-fix” model. These reactive consultants aren’t incentivized because they know you’ll stop calling when the issue is fixed. More notably, these support organizations are not sized to be readily available when you need them the most.

Consequently, their revenue stream was affected by constant disruptions in their technology.

That’s why they wanted to work with a firm that could design, implement, and maintain their growing technology needs. They also needed quick response times and expert engineers at a price they could afford. That’s why the owner turned to Innovative Computer Systems for a solution.   

Client Testimonial
“Innovative Computer Systems’ outsourced support solution has proven to be extremely effective for us. We find their customer support Help Desk to be very responsive and our systems are more stable than they ever were before. ICS is great to work with, our business is in great hands, and I highly recommend them.”

– Administrator, Service Provider

Our Solution

First, Innovative Computer Systems (ICS) standardized of all of their servers, desktops, and firewalls. Then, we implemented internet and spam filtering using our Barracuda Spam & Web Firewalls. By using these tools, we mitigated the risk of internet and email virus outbreaks. We then consolidated their server infrastructure by unifying their two domains into one. This merging provided seamless file sharing and program access. Finally, ICS implemented a secured remote access solution (SSL-VPN). As a result, staff can access company resources from anywhere in the world. Also, having a VPN in place prevents hackers from accessing their servers using Remote Desktop Connection protocol vulnerabilities.

They now have fully leveraged Managed IT Services with around-the-clock support and monitoring. Now, ICS’ engineers can respond to issues quickly, and prevent disruption before it occurs.

This practice now has a fully updated and managed IT environment at a lower monthly recurring cost. As a result, their computer systems are stable, their staff are happy, and their patient care quality improved. Consequently, with this new foundation they can confidentially expand their practice. Their technology is now serving the practice instead of holding them back.

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