Founded in 1994, Innovative Computer Systems is a full service Information Technology (IT) provider specializing in the Small-to-Midsize Business (SMB) arena.  We work diligently to understand the technology requirements of our client’s businesses which include leaders in the area of Healthcare, Law, For Profit Education, and many other best-of-breed SMBs.

To win their business, we needed to design, implement, and maintain the smartest and most practical technology infrastructure possible.  We also needed to understand their requirements for EHR (Electronic Medical and Practice Management Records), Student Lifecycle Management, Customer Relationship Management and the myriad of other management systems needed for them to stay competitive or to meet regulatory requirements.

With their limited resources, SMBs should be making extensive use of established outsourcing service providers. One reason they may not be doing so is because many large service providers do not understand how to work with SMBs. They often take the same approach for large and small companies when offering their services. SMBs typically do not have the time or resources to deal with the level of detail that is asked for or to negotiate complex deals. Many SMBs do not understand how to state their requirements, evaluate external sourcing proposals, find and qualify vendors or market external services to the stakeholders inside their companies. Therefore, both SMBs and service providers need to learn how to find each other and do business together. That is why the ICS business model is specifically organized to solve SMB technology needs at reasonable cost. The benefits that can be achieved are undeniable for both.

To meet the mutually beneficial goal, our executive team, with over a century of combined technology and management experience, ensures that Innovative Computer Systems is staffed with experts in all aspects of today’s cutting-edge technology including: Server & Applications Software, PC and MAC Workstations, E-mail, Unified Messaging, Faxing, Firewalls, Routers, Switches, Peripherals, Voice & Data Cabling, and VOIP & PBX Telephony Systems.

We know that just simply following established Best Practices for your IT needs requires years of experience that are expensive to build from square one and not attainable by the majority of SMBs. However, they are readily available from the right service provider. Just think about the laundry list of topics involved for large organizations:

IT MANAGEMENT BEST PRACTICES 

TECHNOLOGY ADOPTION, ROI, AND TCO TRENDS 
Enterprise Resource Planning (ERP) Software 
Customer Relationship Management (CRM) Software 
Business Intelligence (BI) Software 
Service-Oriented Architecture (SOA) 
Desktop Virtualization 
Voice over IP (VoIP) 
Unified Communications 
Social Networking 
Green IT Initiatives 

IT MANAGEMENT BEST PRACTICES ADOPTION TRENDS 
IT Steering Committee 
IT Change Control Board 
IT Balanced Scorecard 
Benchmarking IT Spending and Staffing
IT Infrastructure Library (ITIL) 
Project Management Office (PMO) 
IT Security Policy Compliance
Disaster Recovery Plan
IT Staff Telecommuting

Can the SMB owner run their core business and pay proper attention to all of the above as well? Maybe the better alternative is to allow ICS to “Work your Technology So You Can Work Your Business”.

In addition to world-class infrastructure support, Innovative Computer Systems’ developers create custom applications to meet client needs when off the shelf software can’t provide enough usable information.  Our web designers can create an internet presence to help your organization tap into the limitless market of potential customers on the World Wide Web.

I think you can see that Innovative Computer Systems has a different business model from the one typically used by many of our SMB IT Service Provider competitors.  We are not in the “hope it breaks so we can fix it again” IT business.  That model does not engineer for stability nor does it find profitability in looking for root causes.  It only fixes symptoms. We think you understand what that means from the overall technical health of your business standpoint.  Instead, we offer an all inclusive service model. 

We provide a team of technical experts to liaison with your Enterprise Application Suppliers answer all of your helpdesk questions, monitor your network in real time, perform monthly health checks on your key infrastructure components and servers, and repair or replace all of your covered equipment at a fixed monthly cost.  The entire IT solution for day-to-day support can be provided at a set run rate. You’ll have a team of experts at a fraction of the cost of internal staffing and ICS will simplify and bring common sense reasoning to all of this while providing reasonable, cost effective Best Practices to the SMB community. It’s what we’ve done for 16 years now.