Founded in 1994, Innovative
Computer Systems is a full service Information
Technology (IT) provider specializing in the
Small-to-Midsize Business (SMB) arena. We work
diligently to understand the technology requirements
of our client’s businesses which include leaders in
the area of Healthcare, Law, For Profit Education,
and many other best-of-breed SMBs.
To win
their business, we needed to design, implement, and
maintain
the smartest and most practical technology
infrastructure possible. We also needed to
understand their requirements
for EHR (Electronic
Medical and Practice Management Records), Student
Lifecycle Management, Customer Relationship
Management and the myriad of other management
systems needed for them to stay competitive or to
meet regulatory requirements.
With their limited resources, SMBs should be making
extensive use of established outsourcing service
providers. One reason they may not be doing so is
because many large service providers do not
understand how to work with SMBs. They often take
the same approach for large and small companies when
offering their services. SMBs typically do not have
the time or resources to deal with the level of
detail that is asked for or to negotiate complex
deals. Many SMBs do not understand how to state
their requirements, evaluate external sourcing
proposals, find and qualify vendors or market
external services to the stakeholders inside their
companies. Therefore, both SMBs and service
providers need to learn how to find each other and
do business together. That is why the ICS business
model is specifically organized to solve SMB
technology needs at reasonable cost. The benefits
that can be achieved are undeniable for both.
To meet the mutually
beneficial goal, our executive team, with over a
century of combined technology and management
experience, ensures that Innovative Computer Systems
is staffed with experts in all aspects of today’s
cutting-edge technology including: Server &
Applications Software, PC and MAC Workstations,
E-mail, Unified Messaging, Faxing, Firewalls,
Routers, Switches, Peripherals, Voice & Data
Cabling, and VOIP & PBX Telephony Systems.
We know that just simply following established Best
Practices for your IT needs requires years of
experience that are expensive to build from square
one and not attainable by the majority of SMBs.
However, they are readily available from the right
service provider. Just think about the laundry list
of topics involved for large organizations:
IT MANAGEMENT BEST PRACTICES
TECHNOLOGY ADOPTION, ROI, AND TCO TRENDS
Enterprise Resource Planning (ERP) Software
Customer Relationship Management (CRM) Software
Business Intelligence (BI) Software
Service-Oriented Architecture (SOA)
Desktop Virtualization
Voice over IP (VoIP)
Unified Communications
Social Networking
Green IT Initiatives
IT MANAGEMENT BEST PRACTICES ADOPTION TRENDS
IT Steering Committee
IT Change Control Board
IT Balanced Scorecard
Benchmarking IT Spending and Staffing
IT Infrastructure Library (ITIL)
Project Management Office (PMO)
IT Security Policy Compliance
Disaster Recovery Plan
IT Staff Telecommuting
Can the SMB owner run their
core business and pay proper attention to all of the
above as well? Maybe the better alternative is to
allow ICS to “Work your Technology So You Can
Work Your Business”.
In addition to world-class
infrastructure support, Innovative Computer Systems’
developers create custom applications to meet client
needs when off the shelf software can’t provide
enough usable information. Our web designers can
create an internet presence to help your
organization tap into the limitless market of
potential customers on the World Wide Web.
I think you can see that
Innovative Computer Systems has a different business
model from the one typically used by many of our SMB
IT Service Provider competitors. We are not in the
“hope it breaks so we can fix it again” IT
business. That model does not engineer for
stability nor does it find profitability in looking
for root causes. It only fixes symptoms. We think
you understand what that means from the overall
technical health of your business standpoint.
Instead, we offer an all inclusive service model.
We
provide a team of technical experts to liaison with
your Enterprise Application Suppliers answer all of
your helpdesk questions, monitor your network in
real time, perform monthly health checks on your key
infrastructure components and servers, and repair or
replace all of your covered equipment at a fixed
monthly cost. The entire IT solution for day-to-day
support can be provided at a set run rate. You’ll
have a team of experts at a fraction of the cost of
internal staffing and ICS will simplify and bring
common sense reasoning to all of this while
providing reasonable, cost effective Best Practices
to the SMB community. It’s what we’ve done for 16
years now.