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No Consultant Travel Charge for
Customers Located Within 25 Miles from our Hackensack Office
»
One Hour Minimum for
all On-Site Services
»
Custom Service Level Agreements Available Upon Request
» 30 Day Guarantee for On-Site Labor and
Hardware
» 90 Day Hardware Exchange Policy – Return
to Manufacturer for Repair after 90 Days - ICS Custom PC
Systems Excluded
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Remote Assistance Support |
Remote Desktop, PCAnywhere, Citrix or VPN Connection |
$110/Hr.
»
½ hour minimum per ticket
» 1
problem
per ticket
»
Platinum Agreement Clients No Charge |
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On Site Assistance Rate |
On-site Desktop, Server, Network, Environmentals or other
technical support
requiring on-location service |
$140/HR. plus travel
»
1 hour
minimum
»
Platinum Agreement Holders No Charge
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On Site - Manhattan Surcharge |
ICS Consultant |
$20/Hr. additional
plus
$65 travel expense and parking garage charges |
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Emergency Service Rate |
Same day, on-site server/network down or other mission
critical emergency support
» Response time ASAP |
$200 First Hour
» $140 Each Hour thereafter
»
Platinum Agreement Holders No Charge
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Emergency Service - Manhattan Surcharge |
ICS Consultant |
$20/Hr. additional
plus $65 travel expense and parking garage charges |
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SMB Consulting Rate |
ICS Consultant
|
$140/Hr. plus travel
»
2 hours minimum
» $120/Hr. for
Platinum Agreement holders, no minimum |
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SMB Consulting - Manhattan Surcharge |
ICS Consultant |
$20/Hr. additional
plus $65 travel expense and parking garage charges |
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Consulting Overtime Rate |
After 6pm weekday nights, holidays and weekends |
$200/Hr.
plus travel
»
4 hours minimum
» $140/Hr. for
Platinum Agreement holders |
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Bench Labor |
PC Repair, Upgrades, Troubleshooting, Virus Removal, Spyware &
Adware Removal |
$100/Hr.
»
1/2 hour minimum
»
Platinum Agreement Holders No Charge |
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Data Recovery on PC, MAC, Server and Notebook EIDE or
SCSI Hard Disk Drives
|
ICS will attempt to recover your data from a crashed,
formatted, or partitioned hard drive.
No charge if data is not recoverable. |
Free evaluation "check up" of your
media and quote if data is recoverable.
$50 cancellation charge
if
job is cancelled upon quotation.
$75 priority charge for quotation within 8
hours.
»
Platinum Agreement Holders No Charge |
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Home Consulting and Networking |
Home Networking, Training, Installation , Troubleshooting,
Repair, Upgrades
|
$110/Hr
» 1 hour
minimum
plus
$50 travel for customers over 25 miles from ICS.
»
Platinum Agreement Holders Per Agreement |
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Consultant
Travel Charge From Closest ICS Office With One Way
Distance Of |
1 - 25 miles or less than 30 min.
25 - 50 miles or less than 45 min.
50 - 100 miles over 45 min.
OVER 100 miles |
No Charge
$50 Round Trip
$100 Round Trip
Call For Travel
Charge
»
Platinum Agreement Holders No Charge |
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Service Agreements - Available Upon Request |
All agreements are custom tailored to your needs. Hardware,
software, and support agreements available.
Platinum Agreement customers receive PRIORITY ONE
service. |
Quote requires on-site evaluation and written contract. |
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Voice/Data Cabling Labor |
Voice and Data Cabling, CAT5e or CAT6 |
$110/Hr. |
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Data Cable Run
»
CAT6 and Certification Options Available
|
Includes: CAT5e Cable, Jacks, Wall
Plates & Labor |
$125- $150 Per Data Run - Estimated
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Phone System Installation |
ICS Telephone PBX/VOIP Specialist |
$110/Hr. |
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Phone System Support and Maintenance |
ICS Telephone PBX/VOIP Specialist |
$110/Hr. |
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Pick-up, Delivery, Travel Rates |
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Click Here for Travel Rates and Guidelines
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